I hope that consumer complaints will all be prevented and fairly addressed in the future. I have two solutions for that,
(1) Developers to hire an external Consumer Rights Advocate as independent contractor on retainer basis who will resolve consumer complaints, and review and make recommendation for reforms in their business process; the mere fact that they would have Consumer Rights Advocate is already a bragging rights that can magnet consumers, (buyers and investors);
(2) Developers to test-drive the Realter-Society's JSA -- it already includes a Consumer Rights Advocacy package.
Almost all companies have Customer Care units such as malls, department stores, banks, etc. and they even spend a lot in Call Centers to serve their customer needs without necessarily meeting them face-to-face. Real Estate companies should also have such service providers. Consumer Rights Advocacy is one of the possible new specialization in real estate service. Count me in, first in the line-up.
If there is anything else important that I forgot to include in this article, or if you experienced a real estate transaction that is anomalous, scam, fraudulent scheme that you want me to document and expose for others to be warned, or if you want to donate to the war chest of real estate consumer rights advocacy, please feel free to email me at JohnPetalcorin@Gmail.Com. If you want to comment about this article, there is a provision for this purpose that you can find below.
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